F.A.Q

Frequently Asked Questions (FAQs)

1. What is your return policy? We offer a 7-day checking policy for your peace of mind. If you face any issue with your product, you must contact us within 7 days of receiving your order to initiate a return.

2. How do I request a return? To return an item, please get in touch with our support team with your Order ID and a valid reason for the return. The product must be in its original packaging and unused condition.

3. Are there any shipping charges? No, we are pleased to offer FREE nationwide delivery on all orders across Pakistan, with no minimum purchase required.

4. How long will it take to receive my order? Orders are typically processed within 1-2 business days. Delivery to major cities takes 3-5 working days, while remote areas may take 4-6 working days.

5. Can I track my order? Yes, once your order is dispatched, you will receive a confirmation message or email with a tracking number so you can follow your package.

6. What payment methods do you accept? We primarily offer Cash on Delivery (COD) for your convenience, allowing you to pay at your doorstep. (Note: If you accept other methods like JazzCash or Bank Transfer, you can mention them here.

7. What if I receive a damaged product? In the rare case that you receive a damaged item, please get in touch with us immediately within our 7-day checking window. We will arrange a replacement or refund after inspecting the issue.

8. How can I contact your customer support? You can reach us via WhatsApp or email, as mentioned on our Contact Information page. Our team is available from 10 am to 11 pm